Welcome to DENDO, a partnership firm registered in India, having its registered place of business at 4/361, Varagooran Kottai, Kalappampadi, Maanjinaickanahalli, Dharmapuri, Tamil Nadu – 636813, GSTIN 33AAYFD4781B1ZA. By using our mobile application (“DENDO App”), you agree to the following Terms & Conditions. Please read them carefully.

1. Eligibility

• You must be 18 years or older to use the app.
• By registering, you confirm that the details provided are accurate and complete.

2. Account & Registration

• You are responsible for maintaining the confidentiality of your account and OTP login.
• DENDO will not be liable for unauthorized use of your account.
• Users must provide a valid phone number and address to place orders.

3. Orders & Delivery

• Orders once placed cannot be modified but may be cancelled as per cancellation policy.
• Delivery time shown is an estimate and may vary due to traffic, weather, or vendor availability.
• In case of unsuccessful delivery (wrong address, unresponsive customer), the order may be marked as Cancelled/Returned.

4. Pricing & Payment

• Prices displayed are inclusive of applicable taxes (GST).
• Payment methods: UPI, Debit/Credit Cards, Wallets, Net Banking, and Cash on Delivery (COD).
• In case of payment failure, the order will not be processed.

5. Refunds & Cancellations

• Refunds are processed as per Refund Policy within 5–7 business days.
• Orders may be cancelled due to unavailability of items, vendor rejection, or system issues.
• DENDO reserves the right to cancel any order and refund the amount.

6. User Responsibilities

• Do not misuse the app for fraudulent activities.
• Respect delivery partners and vendors. Any abusive behavior may lead to account suspension.
• You must ensure someone is available at the delivery address to receive the order.

7. Data & Privacy

• Your personal information will be used as per our Privacy Policy.
• By using the app, you consent to receiving SMS, calls, and push notifications related to orders and offers.

8. Prohibited Uses

• Attempting to copy, reverse engineer, or misuse the app.
• Using the platform for resale, black marketing, or unauthorized activities.

9. Limitation of Liability

• DENDO is only a facilitator between users, vendors, and delivery partners.
• We are not responsible for the quality, taste, or freshness of food/grocery provided by vendors.
• In case of disputes, DENDO’s liability is limited to the order value.

10. Changes & Updates

• DENDO reserves the right to modify these Terms & Conditions at any time.
• Continued use of the app implies acceptance of updated policies.

11. Contact

For support or queries:

support@dendo.store

Phone: +91 8951212583

https://dendo.in